Refund Policy

This policy covers Imgredo credit purchases. Contact support@imgredo.com with your order number and checkout email.

Failed image generations

If submission or generation fails, the credits charged for that task return automatically. A temporary status-check error does not establish that a generation failed; retry the task status from your workspace before starting another task.

Unused purchases

You may request a refund within 14 days of purchase if none of the purchase’s credits have been used. Mandatory consumer rights and the payment provider’s applicable terms remain in effect. Refunds are processed through the original payment method where possible.

Completed work

AI output can vary and may differ from what you imagined. A completed generation uses its credits. If you believe a technical fault prevented delivery, contact support with the task and order information so it can be investigated.

Passes and subscriptions

The monthly and yearly passes currently offered are one-time payments and do not automatically renew. Pass credits expire after their stated period. Account subscription controls apply only to explicitly offered recurring subscription products. See Pricing for the offer terms.